Shipping Policy
We know waiting for new fragrances is painful, so we aim to dispatch all orders as quickly and carefully as possible.
Every fragrance sample is hand-decanted to order, meaning your order is prepared fresh rather than pulled from pre-filled stock. This helps maintain quality and authenticity but may occasionally ass a little extra processing time during busy periods.
Processing times
Orders are typically processed and dispatched withing 1-3 working days.
During launches, promotions, holidays or exceptionally busy periods, processing times may be slightly longer. If significant delays occur, we will do our best to keep you informed.
Working days exclude weekends and UK public holidays.
UK shipping
We currently only ship throughout the United Kingdom, using trusted courier and postal services.
Shipping options and estimated delivery times are displayed at checkout.
Please note:
delivery estimates are not guaranteed;
delays caused by couriers, weather, strikes, or events out of our control may occasionally occur.
Tracking Information
Where a tracked shipping service is selected, tracking details will be provided once your order has been dispatched.
Please allow some time for tracking information to update after receiving your dispatch confirmation.
Incorrect Addresses
Customers are responsible for ensuring shipping information is accurate at checkout.
If an incorrect or incomplete address is supplied and the parcel is returned to us, we may require additional postage costs before reshipping the order.
We are not responsible for orders delivered to incorrectly supplied addresses.
Lost Parcels
A parcel is not considered lost until 10 working days after dispatch. If you believe your parcel may be lost, please contact us and we will do our best to assist.
Investigations with the courier may be required before a replacement or refund can be issued.
Damaged Deliveries
If your parcel arrives damaged, leaking, or tampered with, please contact us within 24 hours of delivery with:
photographs of the packaging,
photographs of the items, and
a brief description of the issue.