Returns and Refunds Policy

Here at Fragrance Decant, we strive to provide excellent customer service and ensure all our customers are satisfied with any and all purchases made.

If you are not completely satisfied with your purchase, please contact us using our contact form within 14 days of delivery. We will do our best to resolve any issues quickly and fairly.

Damaged or Faulty Items

Faulty and Damaged products must be reported immediately upon delivery so we can investigate and resolve any issues as quickly as possible.

Please provide clear photographs of the damaged product and packaging when contacting us. In some cases, we may ask for the item to be returned for further inspection.

Returns and Refund Eligibility

Due to the nature of fragrance products, we cannot offer returns or refunds on items that have been opened or used.

As a fragrance sampling service, personal preference is part of the experience. We are unable to offer returns or refunds if you simply do not like the scent of if the fragrance is not what you expected.

All fragrances sold on our website are 100% authentic and decanted directly from genuine retail bottles. Please note, fragrance batches can vary slightly over time, which may result in minor differences in scent, colour, or longevity.

We do not offer returns or returns based on claims that a fragrance is "fake" or different from previous batches.

Authenticity Guarantee

Every fragrance sold by Fragrance Decant is sources from genuine, authentic bottles purchased from authorised retailers and trusted suppliers. We do not sell counterfeit, diluted, or "inspired by" fragrances.

How to Start a Return Request

To request a return, please contact us using our contact page first. If your return is approved, we will provide instructions on how and where to send your item.

Please do not send back items without contacting us first, as unauthorised returns will not be accepted.

If you have any questions, feel free to contact us anytime.